Return and Refund Policy

At Think Print, customer satisfaction is our top priority. Due to the custom nature of our products, we are unable to offer returns or refunds on any items unless the issue falls under one of the following circumstances:

Eligible Reasons for Return or Refund:

1. Defective Print – If the product contains printing defects caused by our production process.

2. Wrong Size – If the item delivered does not match the size specified in your order.

3. Wrong Color – If the product color differs from what was ordered.

4. Incorrect Printed Artwork – If the artwork printed on the product does not match the approved design.

5. Damaged Items – If the product arrives damaged due to shipping or production issues.

Conditions for Returns and Refunds:

• All claims must be made within 7 days of receiving the product.

• Proof of defect or error is required (e.g., photos of the issue).

• Items must be unused and in their original condition unless they are defective or damaged.

Process for Returns and Refunds:

1. Contact us via email or phone with your order number, description of the issue, and supporting evidence (e.g., photos).

2. Our team will review your claim and determine if it qualifies for a return or refund.

3. If approved, we will provide further instructions for returning the item or issuing a replacement/refund.

We reserve the right to deny claims that do not meet the criteria listed above. Custom orders are made specifically for you, and therefore, we appreciate your understanding of our policy.

For further inquiries, please contact us at sales@uthinkprint.com. Thank you for choosing Think Print.